Return policy

1. Order Responsibility
   We kindly request all customers to review their orders carefully before completing the purchase. Refunds, credits, or replacements cannot be provided in cases where:

   • The order was placed incorrectly.

   • The product does not meet personal expectations.

   • Compatibility with your device was not verified.

   • Inaccurate information was provided at the time of purchase.

2. Replacement Eligibility
   In the rare event that you receive a damaged, defective, or incorrect item, you are eligible for a free replacement within 7 days of delivery. The request will be processed after inspection and confirmation by IWS and/or Wacom of the reported issue.

   To ensure a successful replacement process, the item must be returned in its original condition with:

   • Manufacturer’s packaging intact

   • Outer box and MRP tags attached

   • User manual, warranty card, CDs, and original accessories included

We strive to make your shopping experience at ShopiCurious seamless and trustworthy, while ensuring fair practices for all customers.